Driving Excellence with PanTerra Networks
We have positioned PanTerra Networks and the number of SMB customers. For those that adopted the solution, they have been very pleased …
Starting at $12.95 per month per seat
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What is PanTerra Networks?
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which…
Recent Reviews
How PanTerra Networks Differs From Its Competitors
Awards
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Pricing
Business Basic
$17.95
Cloud
per month per seat
Business Plus
$24.95
Cloud
per month per seat
Professional
$29.95
Cloud
per month per seat
Entry-level set up fee?
- Setup fee optionalOptional
For the latest information on pricing, visithttps://panterrastreams.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $12.95 per month per seat
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is PanTerra Networks?
Streams by PanTerra Networks offers unified communications features with live support
Supported in-house with no customer support phone scripts, call run-arounds, or support ticket juggling, users get 30-second live support from stateside technicians. Additionally:
PanTerra Data centers are redundant at every level to ensure 99.999% uptime.
Technical safeguards including Multi-factor Authentication to access controls, supporting compliance under the most rigorous mandates.
The PanTerra solution is supported through instant messages, by phone (simply dial 611 from any phone), desk share, or by email. Additionally, the vendor offers unlimited training for key team members for users who prefer to develop internal training and support resources.
Equipped for privacy, built for sensitive data
PanTerra's unified communications cloud boasts compliance with rigorous requirements for data protection. The Streams unified communication solution was built for Health Insurance Portability and Accountability Act (HIPAA) as well as the Health Information Technology for Economic and Clinical Health Act (HITECH), delivering the most secure unified cloud service in the industry.
Streams plays nice with existing technology
Write custom scripts with AppDesigner for customization, with popular open-API CRMs, SSOs, email clients, etc.
Four pricing tiers to fit any enterprise need
Available with pricing bundles as low as $13.95 per seat (with a 30% off discount available on request).
Managed cloud hosting
PanTerra's communications and collaboration platform is built and managed 100% in-house.
PanTerra Networks Features
Unified Communications Platform and Collaboration Features
- Supported: Team messaging
Additional Features
- Supported: cloud PBX
- Supported: integrated softphone
- Supported: mobile app
- Supported: call center
- Supported: video/screenshare conferencing
- Supported: cloud storage & file sync/share
- Supported: business analytics
PanTerra Networks Screenshots
PanTerra Networks Videos
Getting Started with PanTerra Streams Business Phone Systems
Rethinking Organizational Comms Post-2020
PanTerra Networks Integrations
PanTerra Networks Competitors
PanTerra Networks Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | United States, Canada |
| Supported Languages | English |
PanTerra Networks Downloadables
Frequently Asked Questions
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.
PanTerra Networks starts at $12.95.
Reviewers rate Hosted PBX and Online Fax highest, with a score of 9.1.
The most common users of PanTerra Networks are from Small Businesses (1-50 employees).
PanTerra Networks Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(94)Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
February 24, 2023
PanTerra Streams - An Excellent VOIP Service
We use PanTerra Streams for all of our phone needs, including auto attendant and conference call line. We also use the paperless fax feature. This product, specifically the auto attendant, allows clients to directly reach out to attorneys in the office without feeling like they are going through a gate keeper. This allows clients to feel more connected with attorneys.
- Customer service is top notch, they are quick to respond and can help with any question you have.
- They make it easy to add additional lines and/or change around existing lines.
- The paperless fax option is quick and efficient.
- The admin portal is not user friendly. It's a little clunky, hard to navigate, and is not intuitive.
February 20, 2023
PanTerra works for us
We use PanTerra's VOIP for all of our telephone communications including customer service. Their system provides us with inbound call handling through the use of schedules for open hours during business days and varying messages for times we are closed. Also nice to have the software direct call forwarding and customer and vendor messaging.
- Cost effective solution
- Less complex software than other systems
- Responsive customer support
- Software is not as customer friendly as other similar providers
- Some simple processes are overly complex
- Billing is confusing
February 15, 2023
Stable reliable VOIP system
We use it to manage our phone system including Customer service lines and for internal personnel in and out of our office
- handles calls.
- voice messages for various situations
- ease of transfers and use for employees
- The interface is not particularly easy to use but customer service helps
February 09, 2023
All the Features you could want at a price you can afford and with support you need.
We use Panterra Networks to handle our voice, text, chat and file exchange needs. Panterra makes it easy to handle all of our communication needs seamlessly. Calls are transparently passed between VoIP handsets, cell phones, and soft phones. Group dialing , messaging , chat, and file sharing are all provided making it a cost effective integrated solution.
- Voice
- Text Messaging
- Chat
- File Sharing
- Unified Communication
- Attaching files to text messages could use improvement
- text features not as robust as they could be
February 09, 2023
PanTerra Streams a 7 years review
I've been using PanTerra for several years now to manage all of our office phones through their cloud PBX system and I'm impressed with the results. The platform is user-friendly and intuitive, making it easy to set up and manage our phones. The cloud-based nature of the system allows us to access our phone system from anywhere, providing us with the flexibility to work from home or on the go. One of my favorite features of PanTerra is the integration with other tools such as Google G Suite and Microsoft Office 365. This makes it easy to manage my contacts, emails, and calendars, all from one place. The video conferencing is another standout feature, providing us with a seamless and efficient way to communicate with clients and colleagues. Overall, I highly recommend PanTerra for anyone looking for a comprehensive and reliable cloud-based phone system. The customer support has been excellent, and I've had no issues with the platform thus far. I believe it's a great investment for any organization looking to streamline their communication and increase productivity.
- Reliability/uptime
- Customer service
- Price
- The contact directories are hard to customize
- More documentation for customizing the platforms streamlets
February 07, 2023
Great Company with as Many or as Few Options as You Choose
We were with another VOIP provider that was charging us an exorbitant amount of money for services we never used. We were so glad to find that PanTerra Streams offers packages with only the features that we need and will use for A LOT less money per month. We have had the service for approximately a year and have not had any issues at all. We are completely satisfied customers. I have recommended it to others and will continue to do so.
- Easy to use
- No unused features
- Only pay for what we use
- Perhaps continue to improve the desktop app
January 31, 2023
Good price for the product and service
Used Panterra Stream for Corp office and out of state employees. It was nice to have system that employees can used the stream on their cell phone. Very seamless that when we call it shows up company number instead of cell number. Easy to add and deactive users from anywhere and can answer phone calls from remote site.
- Voice over IP
- Can have work # on cell phone so user dont show personal cell #
- Can answer phone call from anywhere as long as you have the Steam app on your cell phone
- Training was light. Had a newbie that train the team while newbie was learning. Better training for newbie so he can answer questions.
- When we used existing extension that below to another employee the old name would appear on Stream app but on the phone it would appear with the new employee name. It look like it didn't sync up.
January 31, 2023
An excellent-value IP-based phone solution for remote teams, offering reliable customer service
Panterra Streams is our IP phone service provider, addressing the communication needs of our team spread out across three states and several countries.
- Secure IP-based phone system that offers flexibility for remote employees
- Customer service that supports our team well
- Phone app has significant delays and issues when transferring calls
- back-end can be complicated -- although it is powerful -- but that is mitigated by excellent customer service
January 26, 2023
We love Panterra!
Panterra is our communication system between 2 locations and intraoffice and of course to our customers and vendors. We have 28 extensions, a paging system and a FAX machine that have all been integrated by Panterra. We are able to customize who can call internationally to control costs. Easily transfer calls between personnel and conduct conference calls.
- Attended or un-attended answering of incoming calls
- Transfer calls to appropriate person
- Integrates with cell phones for always available
- Keeps a log of phone calls
- Allows me to use messaging on my phone system and desktop
- Allows me to manage user accounts
- If I had any complaint it might be that the admin requires some technical ability. If we don't use it regularly, we forget how to edit accounts. If it could be designed more user friendly to people that are not phone terminology savvy, it would be helpful
We use PanTerra Streams for all our inbound and outbound calls and online meetings with video. We use the smart box feature to securely store files and allow teams to have access to information. In addition, we use the SMS features for quick conversations with clients that don't require an extended phone call.
- Setup and maintenance is super easy.
- Phone quality is superb.
- Support is awesome and 24x7!
- In my opinion, after hours support should be English-speaking and USA-based.
- Onboarding specialists sometimes don't follow through from start to finish.
- Billing is difficult to work with on occasions.
January 26, 2023
VOIP that saves the day! Transparent and Reliable Panterra
We use streams interface as a tool to communicate as a team within the office and with our customers outside of the office via text. Since our customers are companies that manufacture parts they are often busy and do not have time to speak on the phone. With the world relying on text being the main form of communication now, this has made keeping in contact with our customers much easier. Making changes to our system has been a breeze as well with the admin portal being available. Customer support is hardly needed, but when we need them, they are prompt to take care of any issues via chat in the streams interface,
- Internal/External Communications
- Customer Support
- Ease of system use
- Good IP phone service, no dropped calls, maintenance is always done to not interrupt our work day
- Being able to navigate creating a custom team and manage it
- Removing old conversations that are no longer needed. It is not an option
- Service sometimes is not the best using the app, but is functional still
January 25, 2023
PanTerra Streams streamlines business functions.
We use PanTerra Streams on multiple floors of our 22-story building. We needed a company to provide a system that would migrate into our everyday business, and we found it. We a very happy with the cellphone aspect. I can answer my office phone from anywhere cell service will allow. The Admin portal on the desktop makes it very easy to change certain settings when someone leaves or is hired into the company. Overall, we are very happy with the decision.
- Cellphone integration.
- Interoffice Chat.
- Multimedia team messaging.
- I have not had an issue with something not working.
February 28, 2022
PanTerra review
Score 10 out of 10
Vetted Review
Verified User
Smartbox is a neat secure file storage and sharing tool that is included on the Streams platform. You can securely store files and documents as well as voicemails, call recordings, faxes, and text messages, and it is secure. in the Streams platform, you can access storage from any device, such as desktop, laptop, notebooks, and mobile. Another powerful feature that Panterra has is a team messaging tool that allows you to set up secure virtual team rooms with people within or outside our company. You can share text, pictures, videos, audio, files, and folders. You can start an audio or video conference within the team.
- Pan Terra has great customer service and handles every call with urgency.
- I have not seen anything that they have not covered Panterra is always working to improve the platform and features of Stream
January 04, 2022
Panterra The Future
Over time we thought of ways to work on projects together irrespective of different locations and with the lockdown in 2020 it became somewhat inevitable. Pantera streams help us solve that as we can collaborate and work on projects in real-time irrespective of our location. Sharing files and monitoring each other progress.
- Great interface
- Secured cloud computing
- Easy collaboration
- Unstable page
- Disturbing Frequent page maintenance
- Call options
January 03, 2022
Contributor the sales
As a team, we collaborate with ourselves through PanTerra Streams that we are synced and empowered in the communication with our customers. Also, we manage our call from this system that the contact with the customer is handled by this channel. This process also includes the file-sharing that the product appears to be providing this service.
- Cloud storage
- user-friendliness
- Reporting
- Customer service
- lack of international dialing package
- The bills are not well explained
December 07, 2021
PanTerra Streams Review
We use the cloud features offered by Panterra Streams for real-time communications and enabling collaboration between educators and students. We also use their services for data protection. Since we need high levels of abstraction between the students and the professor plus unauthorized persons, these services suit us well.
- Collaboration
- File synchronization
- Video Conferencing
- File synchronization
- Video conferencing
- Virtual calls
December 03, 2021
PanTerra Streams is Agency Approved and Ready to Help
We use PanTerra Streams for weekly status calls and meetings, we use it to work with our clients and internally. It is always up and running on my machine and allows us to meet face to face with our clients.
- Meetings
- Messaging
- File Sharing
- Provide more options on notification sounds
- Offer a dark mode
November 29, 2021
Call Center Analytics To Better Understand!
PanTerra Streams is used for being able to share collaborative documents as links, documents, files, and any multimedia to other colleagues at work. It also is to help out with audio and video related calls, and improve on the efficiency around communication. Also, syncing files and working in an admin capability on for document sync.
- File sync.
- Consolidation of formats (files).
- Collaboration.
- Expanding to more verticals.
- API development option within dashboarding.
- Automation of reports.